Frequently Asked Questions

WorkPass is the smarter way to work.

Workpass connects your workforce and automatically monitors the necessary work credentials of your employees and every business you work with, keeping you notified of expiring credentials and ensuring your entire workforce is always compliant.

Every worker in every industry shares the common problem of carrying, storing and managing their industry specific credentials.

Likewise every business in every industry has the common problem of monitoring their workers credentials and the credentials of the businesses they do business with.

And, in every industry there are worksites that require Sign In/Sign Out, inductions of site workers and the monitoring of site workers credentials.

Your WorkPass app is the digital solution for streamlining and automating these processes, mitigating unnecessary business risks and ensuring a safer, more productive workforce.

Your WorkPass profile is where you store, manage and monitor your work related credentials that you generally need to carry with you or have accessible during your daily work life. These credentials include licences, inductions, documents & permits which can be categorised within your profile.

Businesses & Sites also have the ability to create profiles and store, manage and monitor their own credentials.

Only businesses and sites that you are associated to can see your profile and vice versa.

Associated business will see any credentials tagged as Public or Employer.

Associated sites will only see credentials tagged as Public.

Yes, you can hide your profile from the WorkPass search engine by following the path below;

Menu > My Profile > Settings (icon) > Account > Account Status > Profile Visibility

If your profile is hidden you will not appear on any searches or receive any ‘Association Requests’.

Yes, you can delete your profile by following the path below;

Menu > My Profile > Settings (icon) > Account > Account Status > Delete Account

Deleting your WorkPass account will remove all your credentials, and break all employer, business and site associations. This action cannot be undone.

An association is the connection between you and a business or site. Associations allow businesses and sites to view and monitor your credentials, set employee privileges and grant worksite access.

There are various association types within WorkPass.

An individual can be associated to a businesses as either an ‘Individual’ or ‘Employee’ and can be associated to Worksites as either a ‘Site Worker’ or a ‘Site Staff’.

Businesses can associate with other ‘Businesses’, and Sites can associate with ‘Individuals’.

Only businesses and sites can send ‘Association Requests’.

Yes, you can delete any of your associations at any time.

In IOS - swipe from the right hand side of the screen to the left on the association that you wish to delete.

In Android – Hold your finger on the association that you wish to delete until the delete option appears.

No, only businesses and sites can search for ‘Individuals’ and other ‘Businesses’ within WorkPass in order to send ‘Association Requests’.

‘Individuals’ cannot search for other individuals, businesses or sites.

Your full profile will not be visible in searches. Your full profile will only be visible to those that you have accepted association with.

Password Security:

The best way to keep your profile secure is to create a unique password and 4 digit access pin.

Passwords in WorkPass must contain a capital letter and number and be at least 6 characters long.

We recommend that you regularly change your Password and Pin to help maintain your security and that you don’t share your password with others.

Association Security:

Ensure only trusted people are viewing your profile by only accepting ‘Association Requests’ from known businesses and sites that form part of your real world business associations.

Information Security:

All information within WorkPass is encrypted, meaning it’s turned into code so that people can’t access it without your permission, and we have the latest security measures in place to help protect you and your data.

Your personal information is important to us. We don’t share your information without your permission (unless required by law). To learn more about the information we receive and how it’s used, visit our Privacy Policy.

Yes, internet is required to access your Profile, accept or decline Association Requests, receive notifications and to sign in and out of site.

WorkPass is Free to download from the App Store or Google Play

With your Free account you can build your profile and store, manage and monitor your credentials.

As a Free user you can receive ‘Association Requests’ from Employer(s), Businesses and Worksites.

To accept ‘Association Requests’ and enjoy the benefits of site access, creating businesses and sites you must have a ‘Premium Account’.

‘Premium Accounts’ incur an annual in-app subscription fee of $49.99 AUD inc taxes.

Businesses have the option to pre-purchase bulk WorkPass ‘Premium Accounts’ which they can then distribute accordingly by way of sponsorships.

If you’ve been sponsored to join WorkPass or sponsored to renew your subscription then simply enter your sponsor code when prompted to pay.

Not yet. The desktop version is currently being developed.

Yes. WorkPass works on Apple & Android smartphones and IPad.